How Does Broadband Impact VoIP Quality?

How Does Broadband Impact VoIP Quality?

In the digital age, VoIP (Voice over Internet Protocol) has become more and more popular. Over half of the UK’s staff worked from home during 2020, for example, many of whom relied on VoIP to keep up with their workloads.

But when vital phone calls are reliant on your broadband, it’s only natural to question how the quality is affected.

Understanding VoIP and broadband

Gone are the days of dial-up, where using the internet meant you couldn’t make a phone call, and vice versa. But to work correctly, VoIP still needs a steady stream of uninterrupted data. That’s because the calls themselves are made through your broadband connection rather than using a traditional landline.

If you’re trying to use a lot of bandwidth while making a call, the quality may drop. Slow internet can lead to lagging, voice manipulation, calls disconnecting, asynchronous talking and one-way audio. All of these can be real issues if you’re in an important meeting.

How good does my broadband need to be?

All of that said, your broadband doesn’t need to set the world alight to work well with VoIP. For good quality calls, you simply need a stable internet connection with adequate speed and bandwidth.

Dial-up is not good enough quality to handle VoIP calls. Ideally, you want fibre broadband, but a strong enough cable broadband will work as long as you get at least 256 kbps available both uploading and downloading.

VoIP and broadband for UK charities

If you’re having trouble with your VoIP phones, the quality of your broadband could be holding you back. Alternatively, it could be an issue with your VoIP provider. Whatever the case, VS Group is on hand to help charities across the UK.

Providing both connectivity and hosted telephony services, we can tick every box for your voluntary organisation so you can focus on what you do best. Get in touch with us today at info@vsgcomms.com to talk more about your requirements.

FOLLOW US

Other articles you might enjoy:

How Much Cloud Storage Do I Need? | VS Group

How Much Cloud Storage Do I Need? | VS Group

From website content and applications to archived emails and customer credit card details, digital data forms the backbone of most modern businesses, charities and third-sector organisations. Instead of relying on on-premises storage, the cloud has emerged as a safe,...

read more
Does My Business Need VPS? | VS Group

Does My Business Need VPS? | VS Group

Whether you have a bricks-and-mortar base or operate exclusively online, web hosting services can significantly impact the performance, scalability and overall digital presence of your business. For organisations looking to combine the benefits of dedicated resources...

read more
Charity Website Hosting: Everything You Need to Know

Charity Website Hosting: Everything You Need to Know

While there’s still a place for door knocking, cold calls and high street donation drives, websites have emerged as a critical tool for charities. In the digital age, the importance of an online presence can’t be overstated when it comes to not-for-profits. Whether...

read more
Hybrid Cloud vs Multi Cloud: 5 Key Differences

Hybrid Cloud vs Multi Cloud: 5 Key Differences

Cloud computing has transformed the way modern businesses and organisations operate. Over recent years, two popular models have emerged – hybrid cloud and multi cloud. Each offers its own set of advantages and limitations. In this article, we’ll explore the key...

read more