Our customers are our priority

We don’t just want to be your IT & Telecoms partner, which is why we believe our expertise should always be available to help you to understand and control your investment. You will have the tools to become increasingly efficient and proactive in managing your new solution. We back your solution with honest and professional support, from initial enquiry to after-sales service.

Book a meeting to find out more about working with VS Group.

CUSTOMER SERVICE

Ongoing support

We understand that issues with communication or your telephony solution can have a significant impact on your organisation. That’s why our dedicated customer service representatives will provide you with the support when you need it. Our industry-leading SLAs are designed around the requirements of your business, resolving issues as quickly as possible with regular communication from us.

With offices across the UK, our team are passionate and committed to helping our customers, ensuring that you have the very best experience with us at all times.

Passionate, dedicated and committed customer service is at the very core of our business, and we’re always ready to go above and beyond.

Contact our customer service team:

Contact number: 0330 0940 170

Email address: customerservice@vsgcomms.com

Opening hours: Monday – Friday 9 am to 5 pm

The benefits of VS Group account management:

We are award-winning providers of telecommunications to the charity and business sectors.

We don’t like to speak jargon. We make our communication as easy as possible to ensure complete transparency.

Throughout our journey together, we will recommend ways of improving the solution to drive forward further cost savings and efficiencies.

ACCOUNT MANAGEMENT

Our core focus

We like to make our customers feel valued and supported, and that’s why you will have a single point of contact here at VS Group. From the moment you come on board with us, you have a dedicated account manager that will take great pride in building a close working relationship with you.

Our highly knowledgeable and skilled team have years of experience in the telecoms industry. They are passionate about ensuring that you have the very best experience possible. Happy customers are important to us at VS Group. We focus on ensuring that you’re satisfied with your setup and service at each stage of our journey together.

PROJECT MANAGEMENT

Your Account Is in Safe Hands

We are a nationwide telecommunications provider that is fully supported by our award-winning UK based support team. We will regularly liaise with you to ensure that your project is on the right track heading towards completion from the outset. Post-project, we have a dedicated team of account managers to support you throughout your journey with us. They will ensure that your solution continues to help you run the organisation most efficiently.

The benefits of VS Group project management:

Our working processes are tried and tested,
verified by ISO 9001 accreditation.

You will receive regular contact from our provisioning,
customer service and account management team

The support on offer is built into our solution offering,
so there are no hidden fees to get the care your project needs.

CUSTOMER CASE STUDY

We’re proud of our solutions

More than most organisations, charities must ensure that the money they invest is well spent. Learn how VS Group significantly reduced costs at Cambridge and District Citizens Advice by equipping them with a simple yet fully featured hosted voice service. Not only improving service provision and data protection but also providing staff and volunteers with more flexibility.