VoIP App vs Deskphone: What’s Best for My Business?

Most businesses use traditional handsets in the office. But with modern VoIP services, you can choose between a deskphone or app to suit your unique work environment.

But which one is best for your business?

Below, we look at the pros and cons of VoIP apps and deskphones to help you make the right choice.

What is a VoIP app?

A VoIP app is an application that you can install on a device such as a smartphone, tablet or computer to enable a user to make and receive calls. This software is a flexible and portable telecom option which provides high-quality chat features wherever you have Internet connectivity.

This communications solution is ideal for all types of businesses, especially those utilising hybrid work environments.

Below, we take a look at the pros and cons of this technology.

Pros of using VoIP apps

Easy to set up – Installing a VoIP app is simple, and connecting to your business network is quick and easy.

Available on different devices – VoIP apps can be installed on numerous devices, such as desktops, laptops and smartphones.

Cost-effective – The app can be installed on existing equipment, and standard user fees are affordable.

Automatic updates – VoIP apps are automatically updated by the software provider, so you always have the latest features.

Cons of using VoIP apps

User preference – Some users prefer a fixed office phone and a dedicated business line.

Additional equipment may be required – A headset and mic may be needed when using the app on a desktop computer.

Learning features takes time – The basic setup is quick, but it could take some time to get to grips with the full scope of features available.

What is a VoIP deskphone?

A VoIP deskphone is similar to a regular office phone, except with a few enhancements. Unlike a traditional landline, this equipment also makes and receives calls over an Internet connection. In addition, this phone is typically in a fixed location, such as an office. It also offers a host of features for a cost-effective business telecom solution.

Below, we look at the pros and cons of a VoIP deskphone.

Pros of using a VoIP deskphone

User preference – Many users prefer a fixed business line and are familiar with the setup of a deskphone – so limited training is required.

Customisable features – Deskphone buttons can be customised to incorporate shortcuts and soft keys.

Up-to-date equipment – VoIP deskphones are available in numerous models and designs.

Ideal for larger companies – Features such as multi-line extensions and call waiting provide efficiency benefits for larger enterprises.

Cost-effective – A standard charge per user provides a cheaper option than traditional landline rental and call minute fees.

The cons of using a VoIP deskphone

Fixed location – Deskphones can lack flexibility for remote or hybrid working.

Voice calls only – This option cannot access business messaging features.

Additional equipment required – Most standard handsets don’t connect to the Internet, so purchasing dedicated VoIP deskphones is a requirement. 

VoIP apps vs VoIP deskphones

When it comes to choosing which option is best for your business, looking at how your company operates and communicates can help you make the best choice.

For example, organisations with remote and hybrid working may benefit from a VoIP app compared to a fixed phone. Meanwhile, a large enterprise with a fixed headquarters could take advantage of lower call costs with a deskphone.

Need additional advice on the best option for your business? Contact our pros at VS Group to learn more about the benefits of VoIP solutions.

Would you like the same level of service and future-proof technology for your charity?
Get in touch by calling 0330 0940 170 today!


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