Is VoIP Suitable for Large Businesses?

Large businesses are typically defined as having more than 250 employees. That generally means a greater turnover and higher profits but also requires reliable systems to allow those employees to do what they do best.

Phone systems are no exception – and in recent years, Voice over Internet Protocol (VoIP) has emerged as a real competitor to the conventional landline. In this post, we’ll discuss whether VoIP solutions are suitable for large businesses.

Cost-effective

With more than 250 employees, large businesses are often thought of as powerhouses, which don’t have to be as careful financially as their smaller counterparts. However, having so many employees actually amplifies the cost of each decision they make.

Nowhere is this truer than with phone-calls. While the cost of each call may be a matter of pence, it will soon stack up for a large business. By switching to VoIP, which typically has better rates per call, they could save a significant amount in the long run.

Given that large businesses are more likely to have colleagues or clients based in different countries, the cheaper rates offered for international calls are another reason why VoIP phone systems are certainly a great option.

Call analytics

The smaller your team, the easier it is to monitor their performance. That includes calling, which can sometimes be overseen in person by a manager or team leader. This becomes much more complex for large businesses, with a much higher number of staff and calls.

With VoIP, it’s much easier to access real-time analytics about call volume, length and other information. While this is available through landlines, it’s often restricted to the most advanced and most expensive systems.

Find out more about VoIP

At VS Group, we understand that no two organisations are the same. The needs of a large business can differ greatly from that of a start-up. The same is true for charities, which have their own unique requirements.

As a specialist VoIP provider, we’ve helped over 500 organisations in the voluntary sector, including many large charities. If you would like to find out more about your options, simply contact our team.

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